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| | service information |
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| | HP's Support Case Manager enables you to submit support cases and to check the status of support cases and hardware parts orders. These Support Cases can be for hardware and or software, based on contracts you have linked to your user ID. Service Features - Submitting Cases: Submit cases to the HP Response Center for your HP products.
- Viewing Case Details: Read detailed information from any of your cases, including your comments and replies from HP Response Center Engineers.
- Adding Comments to Cases: Add follow-up comments for the HP Response Center Engineer to any of your open, electronic cases at any time.
- Listing Summary of Cases: When you are in the HP's Support Case Manager, you may list and print your case history.
access requirements: Access this service based on any one of the following: - Warranty service provides support coverage for HP hardware which is still under warranty.
- HP Support Agreement coverage requires an HP Support Agreement with any level of hardware or software coverage.
- A Time and Material case which will be billed on a time and material basis.
geographic availability Not all features of the support case manager are available in all locations. Details on the availability to log hardware and software cases are on the help page. |
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